Privacy Policy

Protection of personal information

This Policy does not apply to personal information concerning employees of Poêles et Foyers Futuristes Inc, its subcontractors or its suppliers.

All our employees have read the content of this Policy and comply with it at all times. Our office employees receive training every month regarding cybersecurity and a refresher on managing the protection of personal information.

Definition of personal information

Personal information is information that concerns a natural person and that allows them to be identified (example: name, address, telephone number, social security number, personal email address, position and function, etc.).

Commitment and responsibility of Poêles et Foyers Futuristes Inc.

At Poêles et Foyers Futuristes Inc. we are committed to respecting the privacy of our customers, our applicants, visitors to our website and also those who communicate with us by telephone, Internet, fax or otherwise. We take the security of the information we hold seriously.

Our policy respects Canadian federal and provincial laws relating to the protection of personal information.

This statement describes the practices of Poêles et Foyers Futuristes Inc. regarding the treatment of confidential information. It describes how and for what purposes we collect personal information, its uses, as well as our security measures surrounding it.

Consent and Authorization

By consulting or using our website, or by contacting us to obtain our services, you accept the conditions described in this policy and you consent to the collection, use and communication of your personal information.

If you do not agree to your personal information being collected, used and disclosed as set out in our Privacy Policy, please avoid visiting our website or transmitting your personal information to us.

However, if you already have personal information in our systems and you wish to withdraw your consent to the retention, use or communication of it as described in this policy, please contact us.

Limiting Intelligence Collection

We collect and use only what is necessary for the purpose of our work, such as your name, telephone number, postal address, email address, shipping address, payment method including card numbers. credit, etc.

Some cookies from Google Analytics and Google Ads are installed on the hard drive of your device when you visit our website. It is through Google Analytics that we collect certain information such as your IP address (unique identifier assigned to a device connected to the Internet), your browser type as well as your operating system, the date and time when you accessed our website, the length of your visit, the pages visited and, if you reached our site from another site, the address of that site (referring site). Google Ads cookies collect certain limited information about your behavior as a consumer, for example which page you visited, etc.

If you do not want cookies to be used on your devices, your browser's cookie preferences options can be set to refuse and/or delete them.

Google Analytics and Google Ads are produced and managed by Google LLC.

Privacy rules and protocol for use of Google Analytics and Google Ads:

https://policies.google.com/technologies/cookies?sjid=13969287312835234014-NA#managing-cookies

https://support.google.com/analytics/answer/2838718?hl=fr

Purpose of collecting information

Here are the objectives of our information collection:

Answer your questions; Process requests for services and tank rentals; Pay your service fees; Meet government, contractual or regulatory obligations; Analyze and produce performance statistics for our website; Develop advertising strategies and distribute them.

Accuracy of your personal information

To ensure the accuracy, completeness and timeliness of the personal information you have provided to us, we ask you to update it and notify us of any errors that may have occurred, and for our part, we will proceed automatically to this update with you during our telephone exchanges in connection with a request for services.

Security measures

At Poêles et Foyers Futuristes Inc we have implemented a series of security measures in technological, technical, organizational, material and administrative forms aimed at protecting your personal information in our possession.

The level of protection provided varies depending on the level of sensitivity of the information. The aim is to prevent loss or theft as well as any unauthorized consultation, disclosure, dissemination, use or modification. Encryption or authentication tools, or both, and other methods are used to protect certain information originating from the Internet and stored on our servers.

Communication to third parties

We sometimes need to communicate and transmit some of your information as part of our work to some of our subcontractors, for example: customer invoices to our accountant. We also have a database in which your information is stored in order to be processed and which a technician or other worker hired by the supplier of this database could access for maintenance, management or other purposes. modification of this platform.

Employees or certain of our authorized contractors or suppliers have access to certain information because they need it to properly perform their functions, and access is limited to the information strictly necessary for the purpose of their work.

In the event of a merger, sale, reorganization or acquisition of a business, we may have to communicate your personal information. Additionally, if we have to go to court to collect a debt you owe us, we may have to disclose some of your personal information.

Poêles et Foyers Futuristes Inc does not share, rent, or sell any personally identifying information such as your name or email address to any external organization.

Modification of this policy

We reserve the right to modify the content of our policy at any time and without notice. The date of the latest version of this privacy policy is listed at the top of the page.

Your rights

You have the right to request a copy of the personal information we maintain about you. You also have the right to request the destruction of this information on our servers, on our cloud backups as well as in our paper files but in doing so, you will no longer have access to our services because we need this information in the framework of our work.

In addition, we have certain obligations towards the provincial and federal governments in relation to the corporate tax law, which require us to keep invoices issued to our customers for six years following the last tax year to which they are issued. report.

And of course we have to keep your information if you owe us a debt.

Duration and location of storage

Our billing which includes some of your confidential information is retained for six years after the last tax year to which it relates, as required by the federal and provincial governments **see reference below.

Our paper files containing some of your sensitive information are kept in our premises located at 10 rue Huot, Notre-Dame-de-l'Île-Perrot (Québec) Canada. These premises are equipped with locks and are monitored by video cameras. In addition, access to sensitive documents is restricted to the employees concerned.

Our digital documents containing your information are kept in a cloud format for the duration necessary for the purpose of our work.

The servers that store the data are located mainly in Canada and some in the United States.

After the mentioned retention period, we proceed to the destruction, deletion or depersonalization of sensitive documents.

** Reference: Revenu Québec

https://www.revenuquebec.ca/fr/entreprises/impots/impot-des-societes/declaration-de-revenus-des-societes/impot-des-societes-registres-et-pieces-justificatives/

Document retention period (information taken from the Revenu Québec website)

“Generally, records and supporting documents must be retained for six years after the last tax year to which they relate. Likewise, if the registers and supporting documents are on electronic or computerized media, you must keep them in intelligible form on the same medium for the same period. You must also take all necessary measures to ensure and maintain their integrity throughout their life cycle. »

Privacy Questions

For any questions relating to the protection of your personal information, please contact the Personal Information Protection Officer.

By email: vieprivée@petrolecharbonneau.com

By mail: 10, rue Huot, Notre-Dame-de-l’Île-Perrot, (QC) J7W 1M4

By telephone: (514) 453-8913

Name of person responsible for protecting personal information:

Madame Sylvie Charbonneau

You can also contact the Information Center of the Office of the Privacy Commissioner of Canada if you want more information or if you wish to make a complaint regarding non-compliance with these principles.

Telephone: toll-free 1 800 282-1376 from 9 a.m. to 4 p.m. (Eastern time)

Address :

Office of the Privacy Commissioner

30 Victoria Street

Gatineau (Quebec) K1A 1H3